Returns & Warranty Claims | Transparent and fair
We are only satisfied when you are! On this page you can find out everything about your right of return and your guarantee. Because together with your statutory right of withdrawal, we offer you a 30-day right of return.
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Legal & 30 days right of return
- Within your right of return* you can return part or all of your order to us. The shipping costs for the return are subsidized by us, so you don't pay more than €2.90 for the return shipping**. We will provide a DHL return label. ➡️ Apply for a return
- If you have ordered your BODIFY® trainers from another dealer, then the return conditions of the respective dealer apply.
- Returns must be processed through us so that we can also assign a return to an order. Returns sent back to us without prior contact may not be properly attributed and may not be eligible for a refund.
- We hope you find our extended returns policy fair and transparent. If you have any questions or feedback, please feel free to contact us beforehand. We are glad to help you.
12 months guarantee
- If the worst comes to the worst, you are completely covered with our guarantee. If something is wrong with your trainer, we are there for you. You can claim our guarantee within 12 months of the date of purchase. Contact our support or click on warranty claim. We can usually solve 90% of all inquiries within one working day. ➡️ Apply for a guarantee
- Please note that the warranty is limited to pads. Over time, the pads wear out and should be replaced, which is understandably not covered by the guarantee. You can find replacement pads for this in our shop. But if a pad is defective, you are of course covered by our guarantee.
- So that we can help you as quickly as possible, please briefly explain your request and optionally give us your telephone number for queries.
- * Your statutory right of return begins with the delivery of your order. For the sake of simplicity, our 30-day right of return starts from the order date.
- ** Why is the return shipping not fully covered? Together with you, we want to make online trading more sustainable. That is why we have been continuously reducing our CO2 footprint since 2019. For example, we rely on environmentally conscious shipping service providers, cardboard boxes and avoid unnecessary plastic. Unfortunately, sustainability is even more expensive these days, but it is worth it for all of us in the long term! The €2.90 return costs are your personal contribution to a better future. If you still do not want to pay the return costs, please let us know directly with your return request. By the way: Of course, the €2.90 does not cover the entire return costs, the rest will of course be covered by us.
- Right of withdrawal: Right of withdrawal